Limited Lifetime Warranty Information

As of January 1st 2024, all new installations come with a limited lifetime warranty on craftsmanship. Our quality cabinets are built by hand inside your garage to your specifications. We guarantee our products free of defect and will, at our discretion, opt to repair or replace. This warranty is non-transferrable and available to the original purchaser only, with proof of purchase. All material that we provide comes with a 10 year warranty to be free from defects. Custom ordered items like hardware, ceiling racks, raised panel doors, etc will have a 5 year warranty, or subject to our vendors terms.

Neil’s Garage Cabinets will at its option, repair, replace or refund the purchase price. Standard service charges for labor and transportation may apply.

Warranty exclusions include:

  • Defects or damage resulting from use of the product other than its normal and customary manner.
    • Defects or damage from misuse, accident, or neglect.
  • Alteration or modification of any kind.
  • Discoloration resulting from weather conditions, heat and/or ultraviolet rays.
  • Warping or peeling due to water or other chemicals exposed, spilt, or sprayed on the material. Fluctuations of humidity can also cause doors to warp and rub together, warranty repair is not included for this.
  • Caulk shrinkage. Cabinets are caulked around perimeter of installation. (Future caulking is the responsibility of the customer)
  • Bowing of shelves due to excess weight (Fixed: >150lbs Adjustable: >80lbs).
  • Overfilling or too much weight in overhead cabinets could cause cabinets to fall off the wall, Neil’s Garage Cabinets is not responsible for damage due to this.

Concrete Coating Warranty

5 year/10 year/Limited Lifetime Warranty. All Exterior Coatings 5 Year.

Things to be Aware of:

Your vinyl chip floor coating will have slight color variations. This is due to the fact that the chips are broadcasted randomly by hand and are intended to give your floor a natural stone look. The colors are not intended to be uniform all the way through.
Heavy metal objects should not be dragged across the floor as they will scratch the surface.

EXCLUSIONS: Defects or damage from misuse, accident or neglect. Hydrostatic pressure of efflorescence (moisture permeating through stat/substrate). Prolonged contact with caustic substances such as battery acid or brake fluid. Substrate/slab movement resulting in cracking. Separation or cracking. Separation or cracking in bottom of expansion joints. Natural aging/loss of shine from weathering. Piercing and scratching of coating. Calcium or mineral deposits on coatings. Acts of God.

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